Frequently Asked Questions

Firehouse Subs offers a wide variety of hot and cold firehouse sub options made with premium steamed meats and melted cheeses on fresh-baked sub rolls. Popular choices include:

• Hook & Ladder — smoked turkey breast and Virginia honey ham
• Engineer — corned beef, pastrami, and melted Swiss
• Meatball Sub — Italian meatballs with marinara
• Smokehouse Beef & Cheddar Brisket
• Veggie Sub — fresh garden vegetables on your choice of bread

Browse our full selection on the Menu page.

Absolutely. Every firehouse sub is fully customizable. You can choose from multiple bread types, adjust your toppings, select your preferred sauces, and add or remove ingredients to suit your taste. Our team is happy to accommodate special requests — just let us know when you order.

Yes. We offer vegetarian subs and can accommodate many common dietary preferences. For specific allergen information, we recommend contacting us directly at +1 613-836-3888 or [email protected] so we can assist based on your individual needs.

Please note that our kitchen handles a variety of ingredients, so cross-contamination cannot be entirely ruled out for those with severe allergies.

Our firehouse subs come in multiple sizes to suit your appetite:

• Small — perfect for a light meal
• Medium — our most popular everyday size
• Large — satisfying for bigger appetites

Pricing varies by size and sub type. Check our Menu page for current pricing details.

Placing an order is simple. You can:

• Visit us in person at 5547 Hazeldean Rd Unit D2-4, Stittsville, ON
• Call us at +1 613-836-3888 to order by phone
• Use our online order form on the website

For large group or catering orders, we recommend placing your order at least 24 hours in advance.

We accept all major payment methods, including:

• Cash
• Visa, Mastercard, and American Express
• Debit cards with tap/chip functionality
• Apple Pay and Google Pay (in-store)

For online and phone orders, card payment details will be confirmed at the time of order.

We do our best to accommodate changes. If you need to modify or cancel an order, please contact us as soon as possible at +1 613-836-3888. Once preparation has begun, changes may not be possible.

For details on cancellations and refunds, please review our Refund Policy.

Yes! We offer delivery within our local service area in and around Stittsville, Ontario. You can place a delivery order by phone, through our contact form, or via third-party delivery platforms we partner with.

For full delivery details including zones and estimated times, visit our Delivery page.

Delivery times vary depending on your location and order volume. Typical estimates are:

• Nearby (within 3 km): 20–30 minutes
• Standard delivery zone: 30–45 minutes
• Peak hours (lunch/dinner rush): May be slightly longer

We'll provide an estimate when you place your order. You can also call us at +1 613-836-3888 for real-time updates.

Delivery orders may require a minimum order value, which can vary by delivery zone and platform. Contact us at +1 613-836-3888 or visit our Delivery page for current minimum order thresholds and any applicable delivery fees.

Yes! Firehouse Subs offers catering for corporate events, parties, sports gatherings, and any group occasion. We can prepare large quantities of our popular firehouse sub options — customized to your group's preferences.

To get a catering quote or discuss your event, please contact us with the date, approximate guest count, and preferred menu items.

We recommend booking catering orders at least 48–72 hours in advance to ensure we can source and prepare everything to our standards. For very large events (50+ people), a week's notice is preferred.

Contact us at [email protected] or call +1 613-836-3888 to get started.

You can find us at:

5547 Hazeldean Rd Unit D2-4
Stittsville, ON K2S 0P5, Canada

We are conveniently located in the Hazeldean Road commercial area. Street parking is available. For directions, visit our Contact page.

Our current hours of operation are:

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday: Closed

Hours may vary on public holidays. We recommend calling ahead at +1 613-836-3888 on holidays to confirm.

We're easy to reach through several channels:

• Phone: +1 613-836-3888
• Email: [email protected]
• Online: Use the form on our Contact page
• In person: Visit us at 5547 Hazeldean Rd Unit D2-4, Stittsville, ON

We aim to respond to all enquiries within one business day.