Terms of Service

Effective Date: June 23, 2026  |  Last Updated: June 23, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Firehouse Subs ("we," "us," "our," or the "Company"), governing your access to and use of the website located at fire-housesub.com (the "Website"), as well as any related services, features, content, and functionality offered by the Company (collectively, the "Services").

By accessing or using the Website in any manner — including, but not limited to, browsing content, registering an account, placing a food order, subscribing to promotional communications, or participating in any loyalty or rewards program — you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are using the Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" and "your" shall refer to both you individually and the entity you represent.

These Terms apply to all visitors, registered users, and anyone who otherwise accesses or uses the Services. Users must be at least thirteen (13) years of age to access the Website. If you are under the age of majority in your province or territory, you must have the consent of a parent or legal guardian to use our Services.

2. Description of Services

Firehouse Subs operates as a food service business located in Canada. Through the Website, the Company offers the following services and features:

• Online Menu Browsing: Users may view the current menu offerings, including sub sandwiches, sides, beverages, and other food items available at Firehouse Subs locations.
• Online Ordering: Users may place food orders for pickup or delivery (where available) through the Website or through affiliated third-party delivery platforms.
• Account Registration and Management: Users may create a personal account to manage orders, save preferences, and track order history.
• Loyalty and Rewards Programs: Eligible users may participate in loyalty, rewards, or promotional programs subject to separate terms and conditions applicable to those programs.
• Promotional Communications: Users who opt in may receive newsletters, special offers, coupons, and marketing communications from the Company.
• Customer Support: Users may contact our customer support team for assistance with orders, feedback, complaints, and general inquiries.
• Nutritional and Allergen Information: The Website may provide nutritional information, allergen disclosures, and ingredient details to assist users in making informed dietary choices.

The Company reserves the right to modify, suspend, expand, or discontinue any aspect of the Services at any time without prior notice, subject to applicable Canadian law. We will endeavour to provide reasonable notice of significant changes where practicable.

Certain features or promotions may be available only in select locations within Canada. Availability of specific menu items, pricing, delivery options, and promotions may vary by location and are subject to change without notice.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of the Services, you agree to:

• Provide accurate, current, and complete information when registering for an account or placing an order.
• Maintain the security and confidentiality of your account credentials, including your username and password.
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account.
• Use the Website and Services only for lawful purposes and in compliance with all applicable federal, provincial, and territorial laws of Canada.
• Ensure that any content or information you submit to the Website is truthful, accurate, and does not violate the rights of any third party.
• Comply with all applicable provisions of the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy legislation when submitting personal information.

3.2 Prohibited Activities

You agree that you will not, under any circumstances:

• Use the Website for any fraudulent, deceptive, or unlawful purpose, including placing fraudulent orders or providing false payment information.
• Impersonate any person or entity, or falsely claim an affiliation with any person or organization, including Firehouse Subs or its employees.
• Harvest, collect, or compile personal data about other users without their express consent.
• Upload, transmit, or distribute any content that is defamatory, obscene, threatening, harassing, hateful, or otherwise objectionable under applicable Canadian law.
• Introduce any virus, malware, ransomware, spyware, trojan horse, worm, or other malicious or harmful code to the Website or its underlying systems.
• Attempt to gain unauthorized access to any portion of the Website, its servers, databases, or any other systems connected to the Services.
• Use any automated tools, robots, scrapers, crawlers, or other data-gathering devices to extract content from the Website without express written permission from the Company.
• Engage in any activity that could damage, disable, overburden, or impair the Website or interfere with any other party's use of the Services.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software forming part of the Website.
• Use the Services to send unsolicited commercial communications (spam) or engage in multi-level marketing or pyramid scheme activities.
• Violate or attempt to circumvent any security features of the Website.
• Reproduce, distribute, publicly display, or create derivative works from any proprietary content on the Website without authorization.

The Company reserves the right, in its sole discretion, to suspend or terminate the account of any user who violates these provisions, and to take any other legal action it deems appropriate, including reporting violations to relevant law enforcement authorities.

4. Account Registration and Security

To access certain features of the Website, you may be required to register for a user account. When registering, you must provide truthful, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree not to share your account credentials with any third party and to take reasonable precautions to prevent unauthorized access to your account. The Company will not be liable for any losses or damages arising from unauthorized access to your account resulting from your failure to safeguard your credentials.

The Company reserves the right to refuse registration, cancel accounts, or remove content at its sole discretion, particularly where a user has violated these Terms or applicable law.

5. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of Firehouse Subs or its content suppliers and is protected by Canadian copyright law, including the Copyright Act (R.S.C., 1985, c. C-42), trademark law under the Trademarks Act (R.S.C., 1985, c. T-13), and other applicable intellectual property laws and international treaties.

The Firehouse Subs name, logo, brand marks, and all related names, logos, product names, designs, and slogans are trademarks of the Company or its licensors. You are not permitted to use any of these marks without the prior written consent of the Company. Nothing in these Terms grants you any right or license to use any trademark, trade name, service mark, or logo of the Company.

Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its content solely for personal, non-commercial purposes related to your use of the Services. This licence does not include any right to:

• Resell or commercially exploit the Website or its contents;
• Collect and use any product listings, descriptions, or prices;
• Download or copy account information for the benefit of another merchant;
• Use data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use of the intellectual property on the Website terminates the permission or licence granted by the Company and may constitute an infringement of intellectual property rights, for which you may be held liable under applicable law.

If you believe that any content on the Website infringes your intellectual property rights, please notify us in writing at [email protected] with sufficient details to identify the allegedly infringing material and your claim of ownership.

6. Payment Terms

Where the Website enables online ordering or other transactions that require payment, the following terms apply:

• Accepted Payment Methods: The Company accepts payment by major credit and debit cards, and any other payment methods indicated at the point of purchase. All transactions are processed in Canadian dollars (CAD) unless otherwise specified.
• Pricing: All prices displayed on the Website are in Canadian dollars and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change without notice. The price charged for your order will be the price confirmed at the time of order placement.
• Order Confirmation: An order is not confirmed until you receive a written confirmation email or in-app notification from the Company. The Company reserves the right to cancel or refuse any order for any reason, including pricing errors or product unavailability.
• Taxes: Applicable federal and provincial taxes, including the Goods and Services Tax (GST) and/or Harmonized Sales Tax (HST) or Provincial Sales Tax (PST), will be applied to your order in accordance with the tax laws applicable to the province or territory of the delivery or pickup location.
• Refunds and Cancellations: Due to the perishable nature of food products, all sales are generally final once an order has been prepared. If you have a concern about your order, please contact us promptly at [email protected]. Refunds or replacements may be issued at the Company's discretion in accordance with applicable Canadian consumer protection legislation, including relevant provincial consumer protection acts.
• Third-Party Payment Processors: Payment processing may be handled by third-party payment processors. Your use of these services is governed by their respective terms and privacy policies. The Company does not store full credit card information on its servers.

7. Third-Party Links and Services

The Website may contain links to third-party websites, platforms, or services, including delivery partners, social media platforms, and payment processors. These links are provided for your convenience only. The Company does not endorse, control, or assume any responsibility for the content, privacy policies, terms, or practices of any third-party websites or services.

Your interactions with third-party websites and services are governed by the applicable terms and privacy policies of those third parties. We encourage you to review the terms and privacy policies of any third-party site you visit. The Company shall not be liable for any damages or losses caused or alleged to be caused by or in connection with your use of any third-party content, goods, or services.

8. Disclaimers — Services Provided "As Is"

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW IN CANADA, THE WEBSITE AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES AS TO THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT, INFORMATION, OR MATERIALS AVAILABLE THROUGH THE WEBSITE;
• WARRANTIES REGARDING THE SUITABILITY OF MENU ITEMS FOR ANY SPECIFIC DIETARY NEEDS, ALLERGIES, OR HEALTH CONDITIONS.

Nutritional and allergen information provided on the Website is for general informational purposes only. Customers with serious food allergies or medical dietary requirements are strongly advised to contact the relevant Firehouse Subs location directly to confirm ingredient details before placing an order. The Company cannot guarantee that any menu item is entirely free from allergens due to potential cross-contact during food preparation.

Nothing in these disclaimers shall exclude or limit any warranties or rights that cannot be excluded or limited under applicable Canadian consumer protection legislation, including the Competition Act (R.S.C., 1985, c. C-34) or provincial consumer protection statutes.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN CANADA, IN NO EVENT SHALL FIREHOUSE SUBS, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, OR ANTICIPATED SAVINGS;
• LOSS OF DATA OR INFORMATION;
• LOSS OF GOODWILL OR BUSINESS REPUTATION;
• COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
• ANY OTHER INTANGIBLE LOSSES;

ARISING OUT OF OR IN CONNECTION WITH: (I) YOUR USE OR INABILITY TO USE THE WEBSITE OR SERVICES; (II) ANY CONTENT OBTAINED FROM THE WEBSITE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) ANY FOOD PRODUCT CONSUMED OR PURCHASED THROUGH THE SERVICES; OR (V) ANY OTHER MATTER RELATING TO THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE COMPANY'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100.00).

Some Canadian provinces and territories do not permit the exclusion or limitation of certain warranties or liabilities. To the extent that such restrictions apply in your jurisdiction, some of the above limitations may not apply to you.

10. Indemnification

You agree to defend, indemnify, and hold harmless Firehouse Subs and its respective officers, directors, employees, agents, licensors, service providers, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms or any applicable law, regulation, or ordinance;
• Your use of the Website or Services, including any data or content you transmit or receive through the Website;
• Your infringement of any intellectual property or other rights of any person or entity;
• Any false, inaccurate, or misleading information you provide to the Company;
• Your unauthorized access to or use of any computer systems or networks connected to the Website;
• Any dispute between you and a third party, including delivery services or payment processors, in connection with your use of the Services.

The Company reserves the right to assume exclusive control of the defence of any matter subject to indemnification by you, in which case you agree to cooperate fully with the Company in asserting any available defences. You shall not settle any claim without the prior written consent of the Company.

11. Privacy and Personal Information

The collection, use, and disclosure of personal information through the Website is governed by the Company's Privacy Policy, which is available on the Website and incorporated into these Terms by reference. By using the Services, you consent to the collection and use of your personal information as described in the Privacy Policy.

The Company collects and handles personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), S.C. 2000, c. 5, and, where applicable, the substantially similar provincial privacy legislation of Alberta, British Columbia, and Québec, including Law 25 (Québec's Act respecting the protection of personal information in the private sector), as amended.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Canada and the province in which the applicable Firehouse Subs location is situated, without regard to any conflict of law principles that would result in the application of the laws of another jurisdiction.

Subject to the dispute resolution provisions below, you agree that any legal action, suit, or proceeding arising out of or relating to these Terms or your use of the Services shall be instituted exclusively in the federal or provincial courts of competent jurisdiction located in Canada. You hereby irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection to the exercise of jurisdiction by those courts.

To the extent applicable, federal legislation governing consumer transactions, electronic commerce, food safety, and competition, including but not limited to the Competition Act (R.S.C., 1985, c. C-34), the Canada Consumer Product Safety Act (S.C. 2010, c. 21), the Food and Drugs Act (R.S.C., 1985, c. F-27), and the Electronic Commerce Protection Act (Canada's Anti-Spam Legislation — CASL, S.C. 2010, c. 23), shall apply to the Services as appropriate.

13. Dispute Resolution

13.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the Services, or your relationship with the Company (a "Dispute"), you agree to first attempt to resolve the matter informally by contacting Firehouse Subs at [email protected]. The Company will use reasonable efforts to resolve the Dispute informally within thirty (30) calendar days of receiving written notice of the Dispute.

13.2 Mediation

If the Dispute cannot be resolved through informal negotiation within the thirty (30) day period, either party may request non-binding mediation before initiating formal legal proceedings. Both parties agree to participate in good faith in any such mediation process.

13.3 Legal Proceedings

If mediation is unsuccessful or either party declines to participate, either party may pursue its legal remedies before the courts of competent jurisdiction in Canada, as described in Section 12 above.

13.4 Class Action Waiver

To the fullest extent permitted by applicable law, you agree that any Dispute resolution proceedings shall be conducted on an individual basis only, and not as part of a class, consolidated, or representative action. If applicable law in your province or territory does not permit this waiver, the class action waiver shall not apply to you to the extent it is prohibited.

13.5 Consumer Rights

Nothing in this Section limits your right to make a complaint to the applicable provincial consumer protection authority or regulatory body in Canada, or to seek any remedy available to you under applicable consumer protection legislation.

14. Term and Termination

These Terms are effective from the date you first access the Website or use the Services and shall remain in full force and effect for as long as you continue to use the Services, unless earlier terminated in accordance with this Section.

The Company reserves the right to suspend or terminate your access to the Website and Services at any time and for any reason, including, without limitation, if the Company reasonably believes that:

• You have violated any provision of these Terms;
• You have engaged in conduct that is harmful to the Company, other users, or third parties;
• Your continued use poses a legal, financial, or reputational risk to the Company;
• You have provided false, inaccurate, or misleading information.

You may terminate your account at any time by contacting the Company at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations or liabilities incurred prior to the date of termination.

Upon termination, all licences and rights granted to you under these Terms shall immediately cease. Provisions of these Terms that by their nature should survive termination — including, but not limited to, intellectual property rights, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution — shall survive any termination or expiration of these Terms.

15. Changes to These Terms

The Company reserves the right to modify, update, or replace these Terms at any time in its sole discretion. Such changes may be made to reflect updates to our Services, changes in applicable law, feedback from users, or other legitimate business reasons.

When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where reasonably practicable, provide notice to registered users via email or a prominent notice on the Website. We may also provide notice of changes through pop-up notifications or banners when you next visit the Website.

Your continued use of the Website or Services after any changes to these Terms have been posted constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue your use of the Website and Services immediately and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed of any changes. The most current version of these Terms will always be accessible at fire-housesub.com.

16. Electronic Communications and CASL Compliance

By registering for an account or providing your email address to the Company, you acknowledge that communications from the Company may be made electronically, including by email or through notices posted on the Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Where the Company sends commercial electronic messages (CEMs), it complies with Canada's Anti-Spam Legislation (CASL), S.C. 2010, c. 23. We will only send CEMs to individuals who have provided express or implied consent in accordance with CASL. Each CEM will clearly identify the Company as the sender and include an unsubscribe mechanism. You may withdraw your consent to receive promotional communications at any time by clicking "Unsubscribe" in any marketing email or by contacting us at [email protected].

17. Accessibility

Firehouse Subs is committed to making its Website accessible to all users, including persons with disabilities, in compliance with applicable Canadian accessibility legislation, including the Accessible Canada Act (S.C. 2019, c. 10) and relevant provincial accessibility laws. If you experience any difficulty accessing the Website or any of its features, please contact us at [email protected] so that we may assist you.

18. Force Majeure

The Company shall not be held liable for any failure or delay in the performance of its obligations under these Terms arising from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government orders or restrictions, civil unrest, strikes or labour disputes, failure of third-party service providers or telecommunications infrastructure, or any other event of force majeure.

In the event of a force majeure, the Company will endeavour to notify affected users as soon as reasonably practicable and will take reasonable steps to resume normal operations as quickly as possible.

19. Severability

If any provision of these Terms is found to be invalid, illegal, unenforceable, or contrary to any applicable law by a court or tribunal of competent jurisdiction in Canada, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the provision shall be deemed severed from these Terms.

The invalidity, illegality, or unenforceability of any provision shall not affect the remaining provisions of these Terms, which shall continue in full force and effect as if the invalid, illegal, or unenforceable provision had never been included. The parties acknowledge that they would have entered into these Terms even without any provision that is later deemed invalid or unenforceable.

20. Waiver

No failure or delay by the Company in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise of that right or the exercise of any other right, power, or remedy. A waiver of any default shall not constitute a waiver of any subsequent default.

Any waiver of any provision of these Terms must be in writing and signed by an authorized representative of the Company to be effective.

21. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices, policies, or guidelines published by the Company on the Website, constitute the entire agreement between you and the Company with respect to your use of the Website and Services. These Terms supersede all prior and contemporaneous agreements, representations, warranties, and understandings between you and the Company regarding the subject matter herein, whether written or oral.

In the event of any conflict between these Terms and any other policy or agreement posted on the Website, these Terms shall prevail unless expressly stated otherwise.

22. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, or if you wish to report a violation or request clarification on any provision, please contact us using the information below: